Overview
Get professional development support to implement your own solutions based on Aduna software from the people that wrote it.
Development Support
The Aduna Development Support Contract (ADSC) has been designed to meet the unique requirements of software developers working in software production and research environments.
Aduna OEM Partners buy the same Development Support Contracts. The ADSC is offered for both open source license (OSL) and commercial license holders.
The ADSC is offered as a subscription service at two support levels, BRONZE and SILVER and is offered per developer or development team.
Overview
| Development Support Contract | BRONZE | SILVER |
|---|---|---|
Software |
||
| Certified | Yes | Yes |
| Upgrades, Updates, Bug fixes | Yes | Yes |
Self Help Support |
||
| Developer forum | Yes | Yes |
| Knowledge Base | Yes | Yes |
Problem Resolution Support |
||
| Number of incidents per month | 2 | 6 |
| Web Access | Yes | Yes |
| Phone Access | 5x8 (M-F) | |
| Guaranteed Response Time | 3 Business Days | 1 Business Day |
| Emergency response time | 4 Hours | |
Consultative Support |
||
| Remote Troubleshooting | Yes | |
| Product Usage Assistance | Yes | Yes |
| Product Installation Assistance | Yes | Yes |
| Phone Conference and Meetings | Available | |
| Support for Customized Products | Available | |
| On-line access to discussion forums | Yes | Yes |
Terms and Conditions
The following terms and conditions apply to any Aduna Development Support Contract